Home / Return and Refund Policy
We want you to be satisfied with your purchase.
Eligibility for Returns: Unopened and unused products can be returned within 15 days of delivery.
Non-Returnable Items: DNA testing kits cannot be returned once the sample has been used.
How to Initiate a Return: Contact our support team at support@origin108.com with your order details.
Refund Timelines: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
Replacements: Damaged or defective products will be replaced free of charge.
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