Privacy Policy
At Origin108, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
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Data We Collect: We collect personal information such as your name, email, phone number, address, and payment details. For DNA testing services, we may also collect sensitive data like DNA samples and health-related information.
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How We Use Your Data: Your data is used for order processing, personalised recommendations, marketing (with your consent), and improving our services.
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Data Protection: All data is stored securely using encryption and secure servers. We implement strict access controls to ensure your information is safe.
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Sharing Data: We do not share your data with third parties except for essential services like shipping, payment processing, or analytics. Your DNA data will never be shared without your explicit consent.
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Your Rights: You have the right to access, correct, or delete your data. You can also withdraw consent for marketing or data processing at any time.
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Compliance: We comply with applicable data protection laws in India, including the Digital Personal Data Protection Act, 2023.
For more details, please contact us at support@origin108.com.
Terms and Conditions
Welcome to Origin108! By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding. If you do not agree to these terms, you may not use our website or services. These Terms and Conditions may also be presented for review and acceptance when signing in or creating an account.
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General Information
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Website Ownership: This website is owned and operated by Origin26 Biotech Private Limited.
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Eligibility: You must be at least 18 years old to use this website or purchase our products and services. By using this website, you confirm that you meet this requirement.
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Use of the Website
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Permitted Use: You may use this website for personal, non-commercial purposes only.
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Prohibited Actions:
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Copying, reproducing, or distributing website content without prior written consent.
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Using the website for unlawful purposes or to harm others.
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Attempting to gain unauthorised access to the website or its systems.
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Products and Services
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Product Descriptions: We strive to provide accurate descriptions of our products and services, including nutraceuticals, Ayurvedic supplements, and DNA testing. However, we do not guarantee that product descriptions or other content on the website are error-free, complete, or up-to-date.
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Health Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before using our products, especially if you have pre-existing conditions or are on medication.
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DNA Testing Services: DNA testing results are for informational purposes only and are not a substitute for professional medical advice.
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Account Registration
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Account Creation: To access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information during registration.
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Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
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Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms and Conditions.
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Pricing and Payments
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Pricing: All prices are listed in INR (Indian Rupees) for domestic customers and may vary for international customers. Prices are subject to change without prior notice.
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Payment Methods: We accept credit/debit cards, UPI, wallets, EMI options (for DNA testing), and cash on delivery (for select products and locations).
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Taxes: Applicable taxes will be added to your order during checkout.
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Shipping and Delivery
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Processing Time: Orders are processed within 48 hours.
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Delivery Time: Domestic orders are delivered within 3-7 business days, depend on the location and availability. International shipping times may vary.
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Shipping Charges: Free shipping is available for orders above ₹4500. Standard shipping rates apply for smaller orders.
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Delays: We are not responsible for delays caused by external factors such as courier issues or natural events.
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Returns, Refunds, and Cancellations
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Returns & Refunds: We do not accept returns or offer refunds. Damaged or defective items will be replaced if reported within 48 hours of delivery at support@origin108.com, subject to inspection. DNA kits and supplements are strictly non-returnable and non-refundable due to safety and hygiene reasons.
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Cancellations: Orders can be cancelled before they are shipped.
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Intellectual Property
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Ownership: All content on this website, including text, images, logos, and product descriptions, is the property of Origin26 Biotech Private Limited and is protected under copyright laws.
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Prohibited Use: You may not copy, reproduce, or distribute our content without prior written consent.
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Privacy and Data Protection
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Data Collection: By using our website, you agree to our collection and use of your personal data as outlined in our Privacy Policy.
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DNA Data: For DNA testing services, your genetic data will be handled securely and will not be shared with third parties without your explicit consent.
10. Limitation of Liability
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No Guarantees: We do not guarantee that our products or services will meet your specific health needs or expectations. Results may vary depending on individual factors.
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No Liability: Origin108 is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, services, or website.
11. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
12. Governing Law and Dispute Resolution
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Governing Law & Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
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Dispute Resolution: Any disputes arising from the use of our website or services will be resolved through arbitration in accordance with applicable laws.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
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Email: support@origin108.com
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Phone: +91-72043 53224
Shipping Policy
We aim to deliver your orders promptly and efficiently.
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Processing Time: Orders are processed within 48 hours.
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Delivery Time: Domestic orders are delivered within 3–7 business days, subject to product availability and delivery location. International shipping times may vary accordingly.
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Shipping Charges: Free shipping is available for orders above ₹ 4500. Standard shipping rates apply for smaller orders.
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Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.
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Delays or Lost Packages: In case of delays or lost packages, please contact us at support@origin108.com.
Return and Refund Policy
We want you to be satisfied with your purchase.
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Non-Returnable Items: DNA testing kits and supplements are non-returnable and non-refundable due to safety and hygiene reasons.
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How to Initiate a Return: Contact our support team at support@origin108.com with your order details.
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Refund Timelines: Refunds will be processed within 4-7 business days after we receive and inspect the returned product.
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Replacements: Damaged or defective products will be replaced free of charge.
Cancellation Policy
We understand that plans can change.
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Order Cancellations: Orders can be cancelled before they are shipped.
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How to Cancel: Contact our support team at support@origin108.com with your order details.
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Refund for Cancelled Orders: Refunds for cancelled orders will be processed within 4-7 business days.
DNA Testing Policy
We offer Cash on Delivery (COD) for select products and locations to provide flexibility to our customers.
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Eligibility:
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COD is available for orders above ₹ 2500.
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COD is not applicable for DNA testing kits or customised products.
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Verification:
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For COD orders, we may contact you to confirm your order before shipping.
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Charges:
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A small COD handling fee of ₹15 may apply.
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Refunds for COD Orders:
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Refunds for returned COD orders will be processed via bank transfer or UPI.
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If COD is unavailable in your area, you can choose from our other secure payment options.
Disclaimer Policy
To ensure transparency, we provide the following disclaimers:
Customers should consult a healthcare professional before using supplements, especially if they have pre-existing conditions or are on medication.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
DNA testing results are for informational purposes only and should not replace professional medical advice.
Cookie Policy
We use cookies to enhance your browsing experience.
Managing Cookies: You can manage or disable cookies through your browser settings.
What Are Cookies?: Cookies are small files stored on your device to improve website functionality and personalise your experience.
Types of Cookies: We use essential, analytics, and marketing cookies.
Health and Safety Policy
Your health and safety are our top priorities.
- All products are manufactured in certified facilities and comply with health and safety regulations.
We encourage customers to consult healthcare professionals before using our products, especially if they have specific health concerns.
Contact Us Policy
We’re here to help!
Response Time: We aim to respond to all inquiries within 24–48 hours.
Email: support@origin108.com
Phone: +91- 72043 53224
Address:
Origin108 Biotech Pvt. Ltd
Proworks, 235, 2nd and 3rd Floor, 13th Cross Road,
Indira Nagar 2nd Stage, Hoysala Nagar,
Bengaluru – 560038, Karnataka, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
Intellectual Property Policy
All content on this website is the property of Origin26 Biotech private limited.
Ownership: All trademarks, logos, and branding materials belong to Origin26 Biotech private limited.
Prohibited Use: You may not copy, reproduce, or distribute our content without permission.
Payment Option Policy
We offer a variety of payment options to make your shopping experience seamless and convenient.
- Accepted Payment Methods:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- Debit Cards
- UPI (Unified Payments Interface)
- Wallets (e.g., Paytm, Google Pay, PhonePe, etc.)
- EMI Options (Available for DNA testing services and select high-value orders).
- EMI for DNA Testing:
- EMI options are available for DNA testing services to make them more accessible.
- The EMI duration and interest rates depend on your bank or payment provider.
- Currency:
- All transactions are processed in INR (Indian Rupees) for domestic customers.
- For international customers, transactions will be processed in USD or the applicable local currency.
If you have any issues with payment, please contact us at support@origin108.com.
Cash on Delivery (COD) Policy
We offer Cash on Delivery (COD) for select products and locations to provide flexibility to our customers.
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Eligibility:
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COD is available for orders above ₹ 2500.
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COD is not applicable for DNA testing kits or customised products.
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Verification:
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For COD orders, we may contact you to confirm your order before shipping.
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Charges:
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A small COD handling fee of ₹15 may apply.
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Refunds for COD Orders:
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Refunds for returned COD orders will be processed via bank transfer or UPI.
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If COD is unavailable in your area, you can choose from our other secure payment options.
Payment Security Policy
We prioritise the security of your transactions and ensure that your payment information is protected.
- Encryption:
- All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your data during transmission.
- Card Information:
- We do not store sensitive payment details like CVV/CVC codes. These are processed securely by our payment gateway partners.
- Fraud Prevention:
- Our payment system is equipped with fraud detection abilities to ensure safe and secure transactions.
- Secure Payment Gateways:
- We partner with trusted payment gateways to process your payments securely.
If you suspect any unauthorised activity on your account, please contact us immediately at support@origin108.com.